Data suggest that personal interactions between staff and visitors significantly increase overall satisfaction, improve value perceptions, and contribute to a more meaningful overall experience. Here's how.
As many of my regular readers already know, I’m captivated by the relationship between “physical touch” (old fashion, face-to-face communication) and “digital touch” (digital communication) in visitor-serving organizations – and how these forces work together to make these organizations more relevant and financially stable. The data regarding how these forces work together is rather compelling…and I’ve even spoken about it before. Digital touch increases reputation and aids in driving attendance –...Sign in to KYOB+
Privacy info: The page at www.colleendilen.com/login/ could not be accessed, preventing the identification and description of any login forms present.
Other potential forms that might be hidden behind interactive elements or require a login/subscription could not be identified through the Browse tool.
Read our Privacy Policy for more information.
Not a member yet?
Never miss the latest read on industry data and analysis.
