This video is a must-watch for all nonprofit leaders. It is a keynote given by John Racanelli, CEO of the National Aquarium Institute, at the most recent Association of Zoos and Aquariums (AZA) conference in Atlanta. Though the speech is geared toward zoo and aquarium folks, the message here is powerful, relevant, and well-articulated for all organizations with a social mission. It is about inspiring change, remaining relevant, engaging audiences and telling stories. As with most speeches worth sharing, it’ll likely give you goosebumps. Start at minute 7 if you are pressed for time, but really, I encourage you to watch it all if you can. There is incredible thought-food here and you won’t regret it.
Within the speech, Racanelli discusses the importance of understanding and engaging Millennials. He also discusses the communication method that we grew into and have thus developed an integrated knack for understanding: social media. At some points in the keynote, Gen Y and social media are discussed separately. At other points, they are explained together. The brilliance of this speech, though—and perhaps the reason why it is so powerful—is that all of the talking points (industry evolution, remaining relevant, social media, inspiring audiences, creating change, building emotional and social bonds between people) are interconnected… and that interconnectedness seems to be necessary for zoos, aquariums, museums, and nonprofit organizations to accomplish their goals.
Often, I find that my most valued contribution to my line of work is my role as an “ambassador for my species” (the Millennial species, that is). I travel nationally and internationally to work with ZAMs and help nonprofit leaders develop ideas and initiatives by contributing a Generation Y mindset (actually, to aid in online engagement, but I cannot always divorce the two). More often than not, I’m the youngest person in the room by at least twenty years. And I’m the youngest person in the fancy restaurants, always.
We Millennials are a unique group. We are also very confusing. Especially in regard to motivation and especially for boomers (and even X’ers) trying to speak to us in our language: Boomers worked their way up the professional hierarchy but we don’t have much regard for that ladder. Generation X fought for workplace autonomy but we’d all rather work collaboratively. And then there’s the issue of money: we are the most educated generation in history, and we have by far the most debt. However, when looking for jobs, we seek out the ones that provide mentorship, work/life balance, an opportunity to “do good” in the world, and allow us to hang out with our friends. Heck, we even value the use of a mobile device to connect with our friends more than a high-paying salary. In addition to this, we are generally skeptical about long-term loyalty to an organization, (raising the question, “how do we get these kids to commit!?”) … but we’ve got some good points, too! We are entrepreneurial, optimistic, and civic-minded. (Or better stated, confident, connected, and open to change).
No matter how you cut it, understanding both the growing importance of Generation Y and online engagement are absolutely necessary in order for organizations to not only remain relevant, but to inspire individuals to create positive, social change. Extrapolating (completely independently) from the powerful points made in Racanelli’s keynote, Millennials and social media – both separately and combined- provide some not-so-secret sauce for moving organizations forward. Here’s how:
Millennials and social media make it possible to tell the compelling stories that will achieve social change. As John Racanelli points out, “We, in this industry, have one of the most powerful platforms for which to tell our stories, if we tell them extremely well.” Stories (telling them and showing them) are essential in communicating social missions. We create buy-in, awe, and wonder by telling stories. As Racanelli points out: ZAMs (and all nonprofits, I’d argue) have the capacity to inspire people. That’s a role that we live up to through the stories that we tell, exhibits and programs that we share, animals/artifacts that we care for, and broader conservation/education goals.
- Generation Y knows how to tell stories and share information virally. Millennials like to share information—which has actually garnered us negative attention. But this characteristic has some pretty serious organizational benefits, too. Millennials tell stories all of the time, and we are often well-connected to peer groups outside of the workplace. Growing up on social media, this generation already thinks in organic, online content- the kind that tells the best stories online. Many of us use Facebook, Twitter, YouTube, and Flickr personally. And arguably more than previous generations, we have a good grasp on what is/is not likely to be spread, shared, and well received by our peers in these spaces.
- Social media and word of mouth marketing can increase the credibility of stories: That sounds silly, right? It’s not. People trust their friends and social media keeps people connected to their friends (and, lucky for us, their friends’ interests). This is good for organizations because barriers to entry are low for spreading a message online; people can experience a nonprofit’s story from a computer at home, on their own schedule, and they can save, share, and revisit information as desired. Social media keeps organizations “top of mind,” which aids in attracting donors and evangelists. (As a related side, social media has the potential to be especially important in telling stories for zoos, aquariums, science centers, and other organizations with animals. In fact, organizations that serve animals (and children) have the greatest success on social media. ZAMs can find a way to tap this, too.)
Millennials and social media help bring people together to build communities for change. John Racanelli calls zoos and aquariums “a sociological force with power to bring people together around ideas.” That’s a good quote, I think, for reminding ZAMs of their social power. It’s post-on-the-whiteboard worthy. But I like this one, too: “The sooner we see visitors as communities, the sooner we can activate them.” Change “visitors” to “evangelists,” and you’ve got a message that is relevant to all nonprofits.
- Generation Y is hard-wired for social connectivity, increasing information-share and creating communities. As mentioned above, Millennials are a social, well-connected bunch within their circles. They are also public service oriented and they care about change. This makes for a winning combination: Millennials think globally and act locally. It takes connections to connect folks, and Generation Y’s social mind-set is ideal for connecting people, spreading social messages, and managing communities- especially on social networks.
- Social media provides a platform for “rallying the troops” and building a community that is location independent. Social media can play upon the strength of weak ties in accomplishing goals related to “rallying the troops” online. We know from experience now that social media can be an effective tool for organizing movements and bringing people together on issues. Here’s an article from Mashable about how even a smaller organization made it happen. (Please notice that this is an example tied to people coming together for the benefit of animals—Oh, the possibilities for ZAMs!)
Millennials and social media help increase public-facing transparency, which elevates trust in the organization. Here’s another little verbal gemstone from the keynote that, I think, is worth sharing: “Well, Of course [zoos and aquariums] matter. I believe our real challenge is to honor the trust our constituents and communities place in us by giving them the hope, the motive, and the inspiration to be part of the solution.” This equation cannot happen without first inspiring trust in an organization. Gen Y and social media can help.
- Generation Y aims to build trust- and more than that, Generation Y can be most trusting. Or, at least more trusting toward organizations than Generation X or Boomers ever were, as Racanelli points out. We’ve got some over-share going on and when friends or organizations don’t also share organic, timely messaging, we lose trust. We wonder what is being hidden. Our trust is hard to gain through traditional marketing methods. Millennials are beneficial in the area of building online trust because it ties in to the way that we understand organizations ourselves.
- Social media is a mecca for word of mouth marketing and honest reviews of organizations, helping to bring to light the effective “behind the scenes” of organizations. The best organizations on social media embrace this. They use online platforms to share “behind the scenes” information that creates a community of “insiders” (read: potential evangelists and free agents for your cause). Studies have found that people online don’t trust an organization’s website as much as they trust social media sites. Social media sites are thought to be more honest and transparent… and using them well can help increase a nonprofit’s perceived trustworthiness.
Millennials are not the only demographic using social media. Not by a long shot. But Generation Y came of age when social media was the cool, new thing. It is integrated into our daily lives. Most of us do not keep on top of happenings in the social technology realm because we are paid to be in-the-know on such topics. On the contrary, we do it because it is how we connect with our friends and how we understand the world.
Use us to help your organization spread its social mission.
Here’s a link to the quiz from Pew Research (How Millennial are you?) that John Racanelli mentions. And if you want to read a bit more on the role of Millennials in the workplace, check out an article that I was asked to write this Summer for Museum Magazine.
About the author
MPA. Chief Market Engagement Officer at IMPACTS Research & Development. Nonprofit marketer, Generation Y museum, zoo & aquarium writer/speaker, web engagement geek, data nerd, marathoner, nomad, herbivore